CORGI’s responsibility lies
with gas safety. If you wish to find an installer who can carry
out gas work in your home, enquire about becoming CORGI-registered,
find out more about CORGI and CORGI registration or make a complaint
about a registered or non-registered installer, then call CORGI
on 0870 401 2300. If you want to talk
to somebody about a different problem, then one of the contacts
below may help you:
Citizens Advice
Bureau
Offers free, confidential,
impartial and independent advice. Look in your local phone book
to find your nearest bureau or go to www.citizensadvice.org.uk
Energy Watch
Independent gas and electricity
consumer watchdog. Information and advice about gas and electricity
at home or in business. They can help you if you have a complaint
about your energy provider. Visit www.energywatch.org.uk
or call 08459 060708
Health & Safety
Executive (HSE)
Any information relating
to work carried out by non-registered installers or unsafe gas work
carried out by registered installers can be passed to the HSE for
possible enforcement action. If you are concerned about gas safety,
visit the HSE Gas Safety website at www.hse.gov.uk/gas
and/or call the HSE Gas Safety Advice Line FREE on 0800 300
363.
HSE (Northern
Ireland)
Call 0800
032 0121 and visit www.hseni.gov.uk
HSW (Isle of Man)
Institute of Plumbing
and heating engineering (IoP)
The UK's professional
voluntary body for plumbers and others in the plumbing industry.
The IOP has a member’s directory where a local Registered Plumber
can be found by simply entering a postcode on their website. The
IOP will also investigate complaints into their registered plumbers.
Visit www.iphe.org.uk
or call 01708 472791.
Institution of
Gas Engineers (IGE)
The IGE offer a consultancy
service and report on gas installation. A directory of consultants
may be supplied at a charge. IGE also holds technical standard regulations
for industrial and commercial areas in addition to domestic regulations
for timber frame houses. Call 0207 487 0650
Local Authority
Environmental Health Departments
Your local Authority (i.e.
Council) will have an environmental health department. The phone
number is available in your local telephone book. The environmental
health department can assist with safety issues that arise from
neighbouring or rented properties, concerns about public safety.
National Inspection
Council for Electrical Installation Contracting (NICEIC)
NICEIC aims to protect
everyone who uses electricity from unsafe electrical installations
in homes, places of work and leisure time. In order to achieve this,
they maintain a register of electrical contractors that have been
assessed as complying with the Council's rules. They also investigate
complaints about their members' work. Visit www.niceic.org.uk
or call 0207 564 2323 .
Office of Gas
Supply & Electrical Markets (Ofgem)
Ofgem is the regulator
for Britain's gas and electricity industries. Its role is to protect
and advance the interests of consumers by promoting competition
where possible, and through regulation only where necessary. It
can assist with problems relating to the supply of gas and electricity
and the gas and electricity suppliers. Visit www.ofgem.gov.uk
or call 0207 901 7000 .
WaterVoice
Water Voice represents
water customers. Any complaints or concerns relating to the water
regulations and water by-laws that cannot be resolved by your local
water company should be referred to this organisation. Any complaints
relating to your local water company should also be referred to
this organisation. Visit www.ofwat.gov.uk
or call 0121 625 1300 .
Trading Standards
Trading standards offices
should be contacted for advice regarding contractual and financial
issues in addition to general working practices. They can also advise
on complaints regarding faulty goods or services. Look in your
local phone book for a contact number or find your local Trading
Standards Office at www.tradingstandards.gov.uk
.
Transco
The UK national gas emergency
service operates 24 hours a day, 365 days a year. If you smell gas
you should shut off the gas supply and contact Transco on 0800
111999 . To find out more visit www.transco.uk.com
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